Customers and Channels

From an ROI perspective, any solution that helps generate revenue or improves customer satisfaction and retention will always be at the top of any organization’s list. That’s why more businesses are turning to The FeedRoom for online video solutions that help make customer support and sales channel enablement more effective and cost-efficient.

As consumers exploit the conveniences of doing business over the Internet through mobile devices and PCs, online video is displacing the limitations of telephone, satellite and event-based support programs to provide customers and channels with 24/7, self-service access to information.

FeedRoom 4.0 Enterprise Video Platform lets you convey information quickly with compelling online experiences that keep your audience engaged and puts the information they need at their fingertips. Users can watch at their own convenience, and not be limited to call center hours or specific broadcast times. And, you can harness the power of video with UGC capabilities that enable employees, partners and others to share their own videos on best practices, how-to’s, sales techniques and product information, enterprise-wide.

Increase Productivity

• Use live and on-demand video to deliver anytime, anywhere support that boosts end-user and team productivity

• Reduces overall costs by improving the everyday business processes people engage in to create, share, discuss and manage information

• Removes limitations of time-based events, giving users 24/7 access to information online

• FeedRoom Download Manager enables customers, partners and sales teams to obtain content in the highest quality format for offline viewing, ideal for specialized content and training materials

• Automatically notify your audience when new content is available via RSS and XML feeds 

Engage Customers, Partners and Employees

• Differentiate your services offerings with online how-to videos

• Retain complete control of your content and messaging

• Use Really Simple Upload (RSU) to allow employees, partners and others to share their own videos on best practices, sales techniques, etc.

• Full-service reporting functions give you a clear picture of who’s tuning in, what and how much they are watching, and which sources are driving traffic to your site 

Lower Costs

• Augments traditional live support and training programs to address customer and channel questions 

• Eliminates call center, travel and satellite broadcast costs to assist sales and partners stay current on company and product information 

• Embedded coding enables the re-use of videos on other sites and communication outlets, including partner sites and blogs

Click here for some recent customer examples